Cornucopia Millers often faced challenges in managing the high volume of customer queries and complaints. With Deskhero, the company can now handle these tickets more efficiently. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets to generate suggested replies, significantly reducing the time taken to resolve customer issues.
The company also uses the knowledge base feature of Deskhero to organize its vast amount of data. The AI capabilities of Deskhero convert word, powerpoint, pdf files into knowledge base articles. This helps the support team to quickly find relevant information and provide accurate responses to customer queries.
Deskhero's website scraping feature is another tool that Cornucopia Millers uses to enhance its helpdesk services. The AI scrapes data from the company's website and uses it to improve search results and reply suggestions. This ensures that customers receive the most current and relevant information.
By using the custom fields and user groups features of Deskhero, Cornucopia Millers can categorize customer queries more effectively. This ensures that the right team handles each query, leading to faster resolution times and increased customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have revolutionized the way Cornucopia Millers manages its helpdesk services, resulting in improved customer experience and operational efficiency.
How does Deskhero's AI help in managing tickets more efficiently?
Deskhero's AI uses OpenAI Embeddings from previous tickets to generate suggested replies, which helps in managing tickets more efficiently and reducing the resolution time.
How does the knowledge base feature assist in providing accurate responses?
The knowledge base feature converts company data into articles, enabling the support team to quickly find relevant information and provide accurate responses to customer queries.
How does the website scraping feature improve helpdesk services?
The website scraping feature allows the AI to use data from the company's website to enhance search results and reply suggestions, ensuring customers receive the most current and relevant information.
* This article provides an example of how a fictive company in the Maize/Corn Milling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.