Maze Millers receives a large number of customer queries on a daily basis. Handling these queries manually was a daunting task. However, with Deskhero, the company can now automate the process of ticket management. The AI capabilities of Deskhero analyze previous tickets and suggest replies based on the context, thus reducing the response time.
The company also uses the knowledge base feature of Deskhero to manage its extensive data. The AI capabilities of Deskhero convert this data into knowledge base articles, making it easier for the support team to find relevant information while addressing customer queries.
Maze Millers leverages the website scraping feature of Deskhero to enhance its customer support. This feature allows the AI to scrape data from the company's website and use it to improve search results and reply suggestions. This not only improves the quality of customer support but also ensures that the most recent information is used.
By using the custom fields and user groups features of Deskhero, Maze Millers can categorize customer queries more effectively. This ensures that the right team handles each query, leading to faster resolution times and increased customer satisfaction.
Overall, Deskhero's advanced AI capabilities have significantly improved the way Maze Millers manages its customer support, leading to increased customer satisfaction and improved operational efficiency.
How does Deskhero's AI capabilities reduce the response time?
Deskhero's AI analyzes previous tickets and suggests replies based on the context, which significantly reduces the time taken to respond to customer queries.
How does the knowledge base feature of Deskhero help in customer support?
The knowledge base feature converts company data into articles, making it easier for the support team to find relevant information while addressing customer queries.
How does the website scraping feature enhance customer support?
The website scraping feature allows the AI to use data from the company's website to enhance search results and reply suggestions, ensuring the most up-to-date information is used in customer support.
* This article provides an example of how a fictive company in the Maize/Corn Milling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.