LumiAuto Ltd. was facing challenges in managing their customer support due to an increasing number of customer queries. They needed a solution that could help them manage these queries efficiently and ensure customer satisfaction.
With Deskhero, LumiAuto Ltd. was able to leverage advanced AI capabilities to manage their tickets effectively. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly, reducing the time spent on each ticket.
Deskhero's AI-powered suggested replies feature was a game-changer for LumiAuto Ltd. The AI analyzed the customer's query and suggested the most suitable response based on the available data. This not only improved the response time but also ensured that the responses were accurate and helpful.
Additionally, Deskhero's AI-enhanced search bar made it easy for the customer support team to find the information they needed. Whether it was a previous ticket, a knowledge base article, or a specific section in a policy manual, the AI-powered search provided quick and accurate results.
Overall, Deskhero's advanced AI capabilities have significantly improved LumiAuto Ltd.'s customer support services, leading to happier customers and a more efficient support team.
How has Deskhero improved LumiAuto Ltd.'s ticket management process?
Deskhero's advanced AI capabilities have streamlined LumiAuto Ltd.'s ticket management process by using OpenAI Embeddings from various sources to find relevant content quickly, reducing the time spent on each ticket.
How does the AI-powered suggested replies feature benefit LumiAuto Ltd.?
The AI-powered suggested replies feature analyzes the customer's query and suggests the most suitable response based on the available data. This has improved the response time and ensured that the responses are accurate and helpful.
How does the AI-enhanced search bar help LumiAuto Ltd.'s customer support team?
Deskhero's AI-enhanced search bar provides quick and accurate results by analyzing the search query and finding the most relevant information from various sources. This makes it easy for the customer support team to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of lighting systems and lamps for motor vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
