A Freshdesk Alternative for Small Support Teams

Turn your existing mailbox into a shared helpdesk. Deskhero adds ticketing, AI reply drafts your team reviews, Shopify context, and built-in reporting.

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Why consider Deskhero instead of Freshdesk

Keep your current mailbox

Connect Gmail, Google Workspace, Microsoft 365, or a forwarding mailbox. Incoming email becomes tickets, and replies use your own address.

Review AI drafts before sending

Deskhero drafts replies from your workspace knowledge and can read attachments. A User reviews every suggested reply before it is sent.

Put Shopify context on the ticket

Match a requester by email and see orders, fulfillment status, tracking links, and line items beside the conversation. The integration uses read-only scopes.

Use focused reporting

See support volume, response times, topics, and other KPIs in ready-made Statistics tabs. Switch between chart and table views, then export to Excel.

Deskhero vs Freshdesk at a glance

Feature	Deskhero	Freshdesk
Shared inbox	Assignment, groups, statuses, priorities, tags, internal notes, mentions, forwarding, and merging.	Freshdesk lists a shared inbox for support teams to collaborate on incoming email. source
AI reply drafts	Drafts use workspace knowledge and attachments. A User reviews and sends each reply.	Freshdesk lists a response assistant in Freddy AI Copilot, a paid add-on for its Pro and Enterprise plans. source
Reporting	Ready-made Statistics tabs include chart and table views, plus Excel export. The dashboard shows KPIs.	Freshdesk lists standard reports, real-time dashboards, and customizable dashboards. source
Customer knowledge	An approved public FAQ powers the chat-bot and auto-replies. An internal KB supports Users and drafts.	Freshdesk lists knowledge base articles for customer self-service and for sharing solutions. source
Automations	New-ticket rules can assign, tag, set status or priority, delete, and extract form content.	Freshdesk lists automations with time-based and event-based triggers. source
SLA policies	Set first-reply and resolution targets with weekly business hours, alerts, filters, and a dashboard tab.	Freshdesk lists multiple SLA policies for different customers, shifts, and products. source

Freshdesk charges per seat on each plan, offers a 14-day free trial, and sells Freddy AI Copilot as a separate add-on. source

How to move from Freshdesk to Deskhero

Connect your existing Gmail, Google Workspace, or Microsoft 365 mailbox, or use forwarding for another domain.
Past Freshdesk tickets stay in Freshdesk, since Deskhero does not import them. When the mailbox connects, Deskhero scans recent sent emails as knowledge for AI drafts.
Add Users and groups, then set your statuses, priorities, tags, and ticket views.
Add approved FAQ entries, internal knowledge, and website pages for grounded AI drafts.
Test incoming email and replies, then let the team work from the shared inbox.

Pricing

Choose a monthly paid subscription for your team. Start with a free trial, and no credit card is needed.

Small

$29.85 per month

3 Users included, then $9.95 per additional User. Includes 1 mailbox, 50 knowledge base articles, 500 tickets a month and 500 chat-bot sessions a month.

Medium (popular)

$44.85 per month

3 Users included, then $14.95 per additional User. Includes 3 mailboxes, 500 knowledge base articles, 5,000 tickets a month and 2,000 chat-bot sessions a month.

Large

$89.85 per month

3 Users included, then $29.95 per additional User. Includes 5 mailboxes, 5,000 knowledge base articles, 10,000 tickets a month and 5,000 chat-bot sessions a month.

Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.

What our users say

We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.
Annelie Demred, Whistlelink

Frequently asked questions

Can I try Deskhero for free before switching from Freshdesk?

Yes. Start a free trial without a credit card. After the trial, Deskhero is a paid monthly subscription.

Can I keep my current support email address?

Yes. Connect Gmail, Google Workspace, or Microsoft 365 with two-way sync. Other domains can receive tickets through forwarding.

Does Deskhero connect with Shopify?

Yes. Deskhero can show matched customer, order, fulfillment, tracking, and line-item context on the ticket. It can also sync product data for AI drafts.

How does Deskhero AI answer support questions?

Suggested drafts use workspace knowledge, and Users review them before sending. Customer-facing chat and auto-replies answer only from your approved public FAQ.

Try Deskhero free for 30 days

No credit card needed. Connect your mailbox and go live in minutes.