An Intercom Alternative for Mailbox-First Support
Keep your support address, turn incoming email into tickets, and give Users AI reply drafts they review before sending. Add an FAQ-grounded chat-bot when you need self-service.
Start your free trialWhy teams switch from Intercom to Deskhero
Start with your mailbox
Connect Gmail, Google Workspace, or Microsoft 365 with two-way sync. Incoming mail becomes tickets, and replies go out from your existing address.
Review every AI draft
Deskhero suggests replies from your workspace knowledge and reads relevant attachments. Users review and send each draft.
Approve what answers customers
Turn resolved tickets and website pages into draft FAQ entries. Your team reviews them before the approved FAQ powers the chat-bot and auto-replies.
Deskhero vs Intercom at a glance
| Feature | Deskhero | Intercom |
|---|---|---|
| Shared support inbox | Email becomes tickets in a shared inbox with assignment, groups, statuses, priorities, tags, and internal notes. | Intercom lists a shared inbox and ticketing system. source |
| Customer channels | Email, embedded forms, and an AI chat-bot create tickets for your team. There is no human-operated live chat. | Intercom includes live chat and email on all plans, with SMS, WhatsApp, and phone billed by usage. source |
| AI assistance | AI drafts use workspace knowledge and attachments. Users review and send. | Every Intercom plan includes Fin AI Agent, charged per outcome. Copilot, an AI assistant in the Inbox, is a paid add-on beyond 10 free conversations a month. source |
| Inbox automation | New-ticket rules can assign, tag, set status and priority, or extract content from form emails. | Intercom says Workflows can automate repetitive Inbox processes. source |
| Customer self-service | The AI chat-bot and auto-replies answer only from your approved public FAQ. | Intercom lists public help center functionality. source |
| Billing structure | Paid plans are billed monthly, with a free trial and no credit card needed. | Intercom bills yearly, or monthly on Essential and Advanced, and offers a 14-day free trial with no credit card required. source |
Intercom charges per seat, plus usage fees for Fin AI Agent outcomes and channels such as SMS, WhatsApp, and phone. source
How to move from Intercom to Deskhero
- Connect your Gmail, Google Workspace, or Microsoft 365 support mailbox.
- Set up groups, assignment, statuses, priorities, tags, and new-ticket rules for your workflow.
- Review suggested FAQ entries and approve the answers you trust. Once 100 are approved, turn on the chat-bot and auto-replies.
Pricing
Paid plans are billed monthly. Start with a free trial and sign up without a credit card. Compare included usage on the pricing page.
Small
$29.85 per month
3 Users included, then $9.95 per additional User. 500 tickets, 1 mailbox, 50 knowledge base articles and 500 chat-bot sessions a month.
Medium (popular)
$44.85 per month
3 Users included, then $14.95 per additional User. 5 000 tickets, 3 mailboxes, 500 knowledge base articles and 2 000 chat-bot sessions a month.
Large
$89.85 per month
3 Users included, then $29.95 per additional User. 10 000 tickets, 5 mailboxes, 5 000 knowledge base articles and 5 000 chat-bot sessions a month.
Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.
What our users say
We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.
Annelie Demred, Whistlelink
Frequently asked questions
Is Deskhero a live chat replacement?
Not for teams that need human-operated live chat. Deskhero's widget combines an AI chat-bot with an embedded form, and unanswered questions become tickets that your team handles by email.
Is Deskhero a free Intercom alternative?
Deskhero offers a free trial, not a permanent free plan. Paid plans are billed monthly, and current terms are shown on the pricing page.
What does the Deskhero AI chat-bot use for answers?
It answers only from your approved public FAQ, and you can turn it on once 100 answers are approved. When it cannot answer, it hands the conversation over as a ticket.
Do I need to migrate historical email before switching?
No. Connect Gmail, Google Workspace, or Microsoft 365 and keep your current support address. Deskhero does not import Intercom conversation history, and you can start without migrating historical mail.
Can Users review AI replies before they are sent?
Yes. Deskhero drafts a suggested reply from your workspace knowledge and relevant attachments. A User reviews and sends it.
Try Deskhero free for 30 days
No credit card needed. Connect your mailbox and go live in minutes.
Start your free trial