Customer Service AI Software That Keeps You in Control
Turn customer emails into tickets, draft replies from your workspace knowledge, and automate approved answers with an AI customer service platform built for human oversight.
Start your free trialThe problem
Customer questions are scattered across personal inboxes, making ownership and follow-up hard to track.
Users spend time rewriting answers that already exist in past tickets, files, and company documentation.
Automation can create risk when it answers from unapproved or incomplete information.
Support teams need a clear handoff when AI cannot answer with confidence.
How it works
- Connect your support mailbox. Connect Gmail, Google Workspace, Microsoft 365, or a forwarding mailbox. Incoming email becomes tickets, and supported OAuth mailboxes keep replies and mailbox activity in sync. Read more
- Review AI reply drafts. Deskhero drafts answers from your workspace knowledge, including approved FAQ content, internal knowledge, website pages, past tickets, and supported attachments. You review and send. Read more
- Automate approved answers. Approve public FAQ items, then opt in to chat-bot answers or email auto-replies. Both use only your approved public FAQ, with a human fallback for everything else. Read more
What you get on every plan
Draft answers from your knowledge
Give Users a useful starting point on every ticket. AI reply drafts draw on workspace knowledge and can read supported attachments. The User checks the answer before it is sent.
Read about Draft answers from your knowledgeAnswer routine emails automatically
Opt in to AI auto-replies for incoming email. Deskhero answers only from your approved public FAQ. Questions it cannot answer stay with your team.
Read about Answer routine emails automaticallyOffer FAQ-grounded self-service
Add the AI chat-bot to an embedded form. It answers in the visitor's language from your approved public FAQ and hands unresolved questions over as tickets.
Read about Offer FAQ-grounded self-serviceRoute new tickets consistently
Use conditions on the requester, subject, message, or language to assign, tag, prioritize, or update new tickets. Each automation shows a plain-language summary and logs its changes.
Read about Route new tickets consistentlyNumbers that hold up
Pricing
Compare paid plans for your team. Core AI, ticketing, knowledge, reporting, and self-service features are included across the paid plans.
Small
$29.85 per month
3 Users included, then $9.95 per additional User. 500 tickets, 1 mailbox, 50 knowledge base articles and 500 chat-bot sessions a month.
Medium (popular)
$44.85 per month
3 Users included, then $14.95 per additional User. 5 000 tickets, 3 mailboxes, 500 knowledge base articles and 2 000 chat-bot sessions a month.
Large
$89.85 per month
3 Users included, then $29.95 per additional User. 10 000 tickets, 5 mailboxes, 5 000 knowledge base articles and 5 000 chat-bot sessions a month.
Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.
What our users say
We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.
Annelie Demred, Whistlelink
Frequently asked questions
What is customer service AI software?
Customer service AI software helps teams draft, route, or answer customer questions. Deskhero combines a shared inbox with reviewed reply drafts and optional automation grounded in your approved public FAQ.
Does Deskhero send AI-drafted replies automatically?
AI reply drafts are reviewed and sent by a User. Separate auto-replies are opt-in and answer incoming emails only from your approved public FAQ, with humans handling everything else.
What knowledge does Deskhero use for reply drafts?
Reply drafts can use approved FAQ content, internal knowledge, scraped website pages, previous tickets, imported sent email, Shopify product data, and supported attachments. Users review drafts before sending.
How does the AI chat-bot hand off to customer support?
The chat-bot answers from the approved public FAQ. If it cannot answer, the embedded form creates a ticket so the team can continue by email.
Can this customer service automation software work with Gmail and Microsoft 365?
Yes. Deskhero supports OAuth connections for Gmail, Google Workspace, and Microsoft 365 mailboxes, including Microsoft shared mailboxes. Other domains can connect through forwarding.
Try Deskhero free for 30 days
No credit card needed. Connect your mailbox and go live in minutes.
Start your free trial