A Mail Ticket System Built Around Your Inbox

Turn customer email into tickets, coordinate replies in one shared inbox, and keep Gmail or Microsoft 365 in sync. Your team gets structure without changing its support address.

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The problem

A shared mailbox makes it hard to see who owns each customer question.

Important requests can get buried when statuses, priorities, and context live across separate email threads.

Teams repeat the same answers because useful knowledge stays inside old conversations.

Moving support into a new system can feel disruptive when customers already know your email address.

How it works

Connect your support mailbox. Connect Gmail, Google Workspace, Microsoft 365, or Outlook with OAuth. Incoming email becomes a ticket, and replies are sent from your existing address. Read more
Organize every request. Work from a shared inbox with assignments, groups, statuses, priorities, tags, internal notes, mentions, forwarding, and ticket merging. Read more
Review a grounded reply draft. Deskhero suggests a reply from your workspace knowledge and can read ticket attachments. A User reviews the draft and sends it. Read more

What you get on every plan

Keep email and tickets in sync

Gmail and Microsoft 365 mailboxes use two-way sync. Incoming mail becomes tickets, replies leave from your own address, and Gmail labels and archive state stay in sync.

Read about Keep email and tickets in sync

Give every email a clear owner

Assign tickets to Users or groups. Track status and priority, add tags and internal notes, mention teammates, and merge duplicate conversations from one shared inbox.

Read about Give every email a clear owner

Draft replies from your own knowledge

AI reply drafts use your FAQ, internal knowledge base, scraped website pages, previous tickets, and supported attachments. Users review and send every suggested reply.

Read about Draft replies from your own knowledge

Route new tickets automatically

Automation rules can evaluate the requester, subject, message, language, or a plain-language condition when a ticket arrives. They can assign, tag, set status or priority, and log each change.

Read about Route new tickets automatically

Pricing

Choose a plan that fits your team. Core ticketing, AI, reporting, SLA, and API features are included on every plan, with monthly billing.

Small

$29.85 per month

3 Users included, then $9.95 per additional User. Includes 1 mailbox, 50 knowledge base articles, 500 tickets a month and 500 chat-bot sessions a month.

Medium (popular)

$44.85 per month

3 Users included, then $14.95 per additional User. Includes 3 mailboxes, 500 knowledge base articles, 5,000 tickets a month and 2,000 chat-bot sessions a month.

Large

$89.85 per month

3 Users included, then $29.95 per additional User. Includes 5 mailboxes, 5,000 knowledge base articles, 10,000 tickets a month and 5,000 chat-bot sessions a month.

Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.

What our users say

Thanks for the updated two-way email sync! It was a game-changer for us since we now can answer emails on the go using the regular iPhone app
Simon Johansson, Travel Support

We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.
Annelie Demred, Whistlelink

Frequently asked questions

What is a mail ticket system?

A mail ticket system turns incoming customer email into tickets that a team can assign, prioritize, track, and answer. It adds a shared workflow around an address your customers already use.

Can Deskhero use our existing support email address?

Yes. You can connect Gmail, Google Workspace, Microsoft 365, or Outlook through OAuth and send replies from your own address. Microsoft 365 shared mailboxes are supported, and other domains can receive mail through forwarding.

Does Deskhero's email-based ticketing system keep Gmail in sync?

Yes. Gmail has two-way sync for incoming messages, replies, labels, and archive state. Deskhero replies are sent from the connected address.

Can Deskhero suggest answers to email tickets?

Yes. Deskhero drafts replies from workspace knowledge, including your FAQ, internal knowledge base, scraped pages, previous tickets, and supported attachments. A User reviews and sends each draft.

Can a small team organize customer service email tickets?

Yes. Deskhero is built for small and mid-sized teams. Users can assign tickets, work in groups, add statuses and priorities, leave internal notes, and mention teammates in one shared inbox.

Try Deskhero free for 30 days

No credit card needed. Connect your mailbox and go live in minutes.