Gmail shared mailbox for Customer Support Teams

Connect Google Workspace with OAuth. Incoming email becomes tickets in one shared inbox, and replies go out from your existing address.

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The problem

A shared email account makes it hard to see who owns each customer question.

Separate inboxes hide replies and context from the rest of the team.

Manual triage slows the team when every new message needs to be sorted and assigned.

How it works

Connect Google Workspace. Use OAuth to connect your mailbox. New messages become tickets, while replies, labels, and archive changes stay in sync. Read more
Work from one shared inbox. Assign tickets and organize them with groups, statuses, priorities, and tags. Coordinate with internal notes and @mentions. Read more
Review and send each reply. Deskhero suggests drafts from your workspace knowledge and ticket attachments. Users review and send from your existing address. Read more

What you get on every plan

Keep Gmail in sync

Work in Deskhero or Gmail without losing track of the conversation. Replies send from your own address, and Gmail labels and archive changes stay synchronized.

Read about Keep Gmail in sync

Make ownership clear

Assign each ticket to a User. Groups, statuses, priorities, tags, internal notes, and @mentions give the team one place to coordinate.

Read about Make ownership clear

Start with a suggested draft

Deskhero drafts replies from your FAQ, internal knowledge base, scraped website pages, previous tickets, and attachments. Users review and send every suggested reply.

Read about Start with a suggested draft

Route new tickets with rules

Automation rules run on new tickets. Use conditions such as language and actions that assign, tag, set status or priority, or delete spam.

Read about Route new tickets with rules

Connect your platform

Connect your mailbox. Authorize your Gmail or Google Workspace mailbox with OAuth. Keep your existing address and start without moving historical mail. Step-by-step guide
Bring the team into one inbox. Incoming email becomes tickets. Set groups, assignments, statuses, priorities, and tags so each User knows what to handle next.
Reply from your Gmail address. Review the full conversation, edit a suggested draft when useful, and send the reply from your connected address.

Pricing

Choose the option that fits your team and mailbox needs. Compare the current plan details below.

Small

$29.85 per month

3 Users included, then $9.95 per additional User. 500 tickets, 1 mailbox, 50 knowledge base articles and 500 chat-bot sessions a month.

Medium (popular)

$44.85 per month

3 Users included, then $14.95 per additional User. 5 000 tickets, 3 mailboxes, 500 knowledge base articles and 2 000 chat-bot sessions a month.

Large

$89.85 per month

3 Users included, then $29.95 per additional User. 10 000 tickets, 5 mailboxes, 5 000 knowledge base articles and 5 000 chat-bot sessions a month.

Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.

What our users say

Thanks for the updated two-way email sync! It was a game-changer for us since we now can answer emails on the go using the regular iPhone app
Simon Johansson, Travel Support

Frequently asked questions

What is a Gmail shared mailbox in Deskhero?

It is a Gmail or Google Workspace mailbox connected to a shared team inbox. Incoming messages become tickets that Users can assign, organize, and answer together.

Can my team reply from our existing Gmail address?

Yes. Replies are sent from the connected address, so customers continue using the email address they already know.

Can new Gmail tickets be routed automatically?

Yes. Automation rules run when new tickets arrive. They can use conditions such as language and take actions such as assigning a ticket, adding a tag, or changing its status or priority.

Does AI send Gmail replies automatically?

Suggested drafts are reviewed and sent by Users. Optional auto-replies can answer incoming email only from your approved public FAQ, with human replies for everything else.

Does Deskhero replace Gmail?

No. Deskhero connects your Gmail or Google Workspace mailbox and turns incoming messages into tickets. Replies still send from your existing address.

Do Gmail labels and archive changes stay synchronized?

Yes. The Gmail connection provides two-way sync for replies, labels, and archive changes.

Do we have to migrate historical email?

No. You can connect the mailbox and start without migrating historical email. A one-time IMAP import of sent email is available when needed.

Try Deskhero free for 30 days

No credit card needed. Connect your mailbox and go live in minutes.