AI Ticketing System for Customer Support

Connect Gmail or Microsoft 365. Incoming messages become tickets, AI drafts replies from your workspace knowledge, and your Users review and send.

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The problem

Support requests get buried when several people work from the same mailbox.

Repeated questions consume time that should go to cases needing human judgment.

Generic AI answers create risk when they are not grounded in your own knowledge.

How it works

Connect your support mailbox. Connect Gmail or Microsoft 365 with two-way sync. New messages become tickets, and replies are sent from your own address. Read more
Review grounded reply drafts. Deskhero drafts replies from your FAQ, internal knowledge base, website pages and previous tickets. Your Users review and send every draft. Read more
Approve knowledge for automatic answers. Review suggested FAQ answers before they go public. Once 100 answers are approved, you can turn on the chat-bot and email auto-replies, which answer only from your approved FAQ.

What you get on every plan

Keep every request organized

Assign tickets, set groups, statuses, priorities and tags, add internal notes, mention teammates and merge related tickets in one shared inbox.

Read about Keep every request organized

Route new tickets with clear rules

Use conditions based on the requester, subject, message text, language, or a plain-language question the AI evaluates, such as "Is it finance related?". Assign, tag, prioritize or update matching new tickets, with each change logged on the ticket.

Read about Route new tickets with clear rules

Build approved answers from real work

Deskhero suggests FAQ questions and answers from resolved tickets and scraped website pages. You edit, approve or decline each suggestion before it can power customer answers.

Hand uncertain questions to people

The chat-bot answers from your approved public FAQ. If it cannot answer, the conversation becomes a ticket and your team replies by email.

Read about Hand uncertain questions to people

Pricing

Choose the monthly option that fits your support team. Compare the available options on the pricing page, then create your account.

Small

$29.85 per month

3 Users included, then $9.95 per additional User. Includes 1 mailbox, 50 knowledge base articles, 500 tickets a month and 500 chat-bot sessions a month.

Medium (popular)

$44.85 per month

3 Users included, then $14.95 per additional User. Includes 3 mailboxes, 500 knowledge base articles, 5,000 tickets a month and 2,000 chat-bot sessions a month.

Large

$89.85 per month

3 Users included, then $29.95 per additional User. Includes 5 mailboxes, 5,000 knowledge base articles, 10,000 tickets a month and 5,000 chat-bot sessions a month.

Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.

What our users say

We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.
Annelie Demred, Whistlelink

Frequently asked questions

What is an AI ticketing system?

An AI ticketing system turns customer messages into trackable tickets and uses AI to help with support work. Deskhero drafts replies from your workspace knowledge, while your Users review and send.

Can Deskhero work with our existing support email address?

Yes. Connect Gmail, Google Workspace or Microsoft 365 with two-way sync. Incoming email becomes tickets, and replies are sent from your existing address.

What can the automated ticketing system do with new requests?

Rules can evaluate the requester, subject, message text or detected language on a new ticket. A matching rule can assign the ticket, add tags, set status or priority, or delete spam.

Where do Deskhero's AI reply drafts get their information?

Drafts are grounded in your FAQ, internal knowledge base, scraped website pages, previous tickets and supported attachments. Your Users review the result before sending it.

Can Deskhero answer customers automatically?

Yes, once 100 FAQ answers are approved. You can then opt in to chat-bot answers and email auto-replies. They answer only from your approved public FAQ, and people handle questions that need a human response.

Try Deskhero free for 30 days

No credit card needed. Connect your mailbox and go live in minutes.