Customer Service Management System for Small Teams

Turn your existing support mailbox into cloud-based customer service software. Organize every ticket, draft grounded replies, and build approved answers your team can reuse.

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The problem

Customer emails get buried in personal inboxes, making ownership and follow-up hard to see.

Repeated questions take time away from the cases that need human judgment.

Support knowledge stays scattered across old replies, internal notes, and website pages.

How it works

Connect your support mailbox. Connect Gmail, Google Workspace, Microsoft 365, or Outlook with two-way sync. Incoming email becomes a ticket, and replies are sent from your existing address. Read more
Work from one shared inbox. Assign tickets, set priorities and statuses, add tags, write internal notes, mention Users, and merge related tickets. Everyone can see what needs attention. Read more
Review grounded reply drafts. Deskhero drafts answers from your FAQ, internal knowledge base, website pages, previous tickets, and attachments. You review and send every draft. Read more

What you get on every plan

Keep every case organized

Use assignment, groups, statuses, priorities, tags, custom fields, saved views, notifications, and ticket forwarding to keep work visible and moving.

Read about Keep every case organized

Build knowledge from real questions

Turn resolved tickets and website pages into draft FAQ entries. Your team reviews each suggestion before anything becomes approved public knowledge.

Read about Build knowledge from real questions

Automate clear routing steps

Create rules for new tickets using the requester, subject, message text, or language. Rules can assign, tag, set status or priority, and log every change.

Read about Automate clear routing steps

Track service performance

Use dashboard KPIs, response-time reports, ticket volume views, topic insights, and spreadsheet exports to understand demand and improve your workflow.

Read about Track service performance

Pricing

Choose a monthly paid plan based on the capacity your team needs. Core customer support features are included across the paid plans.

Small

$29.85 per month

3 Users included, then $9.95 per additional User. 500 tickets, 1 mailbox, 50 knowledge base articles and 500 chat-bot sessions a month.

Medium (popular)

$44.85 per month

3 Users included, then $14.95 per additional User. 5 000 tickets, 3 mailboxes, 500 knowledge base articles and 2 000 chat-bot sessions a month.

Large

$89.85 per month

3 Users included, then $29.95 per additional User. 10 000 tickets, 5 mailboxes, 5 000 knowledge base articles and 5 000 chat-bot sessions a month.

Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.

What our users say

We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.
Annelie Demred, Whistlelink

Frequently asked questions

What is a customer service management system?

It is software for receiving, organizing, assigning, answering, and tracking customer questions. It gives a support team one place to manage tickets and shared knowledge.

Can I keep my existing support email address?

Yes. Deskhero connects Gmail, Google Workspace, Microsoft 365, and Outlook mailboxes with two-way sync. Incoming messages become tickets, and replies are sent from your own address.

How do customer questions enter Deskhero?

Customer questions from email, embedded website forms, and AI chat-bot conversations become tickets in the shared inbox. Your team can assign, track, and answer them there.

How does Deskhero use AI for customer support?

Deskhero drafts ticket replies from your workspace knowledge and attachments for you to review and send. Its chat-bot and opt-in auto-replies answer only from your approved public FAQ, with human follow-up when needed.

Try Deskhero free for 30 days

No credit card needed. Connect your mailbox and go live in minutes.