Delegate Inbox Gmail Access for Team Support
Set up Gmail delegation for direct access, then connect the address to Deskhero when your team needs assignment, internal notes, and ticket status in one inbox.
Start your free trialThe problem
A delegated Gmail inbox lets several people open the same mailbox, but it does not show clear ticket ownership.
Team members can answer the same message unless they coordinate outside the inbox.
Important requests are hard to track when labels and read status carry the whole workflow.
How it works
- Keep your Gmail address. Connect Gmail or Google Workspace through OAuth. Incoming messages become tickets, and replies are sent from your existing address with two-way label and archive sync.
- Give every request an owner. Route email into a shared team inbox. Assign tickets, set status and priority, add tags, and leave private notes without forwarding threads. Read more
- Review a grounded draft. Deskhero suggests a reply from your workspace knowledge. Users review, edit, and send each draft from the connected Gmail address. Read more
What you get on every plan
Turn email into accountable work
Each incoming message becomes a ticket with an assignee, group, status, priority, tags, internal notes, and a visible conversation history.
Read about Turn email into accountable workStay in sync with Gmail
Deskhero uses full two-way Gmail and Google Workspace sync. Replies leave from your address, while labels and archive actions stay aligned.
Draft replies from your knowledge
AI-suggested replies use your FAQ, internal knowledge, website pages, previous tickets, and supported attachments. Users stay responsible for review and sending.
Read about Draft replies from your knowledgeConnect your platform
- Add the delegate in Gmail. On a computer, open Gmail settings. Under Accounts and Import, use Grant access to your account to add the delegate and send the invitation.
- Accept and open the delegated inbox. The delegate accepts the email invitation, then uses the Gmail account switcher to open the account marked Delegated.
- Connect the mailbox to Deskhero. When you need a support workflow beyond native delegation, connect the Google Workspace mailbox through OAuth and choose the group that should receive its tickets. Step-by-step guide
Pricing
Choose a paid monthly plan based on your support volume and mailbox needs. Core helpdesk features are included across the paid plans.
Small
$29.85 per month
3 Users included, then $9.95 per additional User. 500 tickets, 1 mailbox, 50 knowledge base articles and 500 chat-bot sessions a month.
Medium (popular)
$44.85 per month
3 Users included, then $14.95 per additional User. 5 000 tickets, 3 mailboxes, 500 knowledge base articles and 2 000 chat-bot sessions a month.
Large
$89.85 per month
3 Users included, then $29.95 per additional User. 10 000 tickets, 5 mailboxes, 5 000 knowledge base articles and 5 000 chat-bot sessions a month.
Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.
What our users say
Thanks for the updated two-way email sync! It was a game-changer for us since we now can answer emails on the go using the regular iPhone app
Simon Johansson, Travel Support
Frequently asked questions
Can I create a shared inbox in Gmail for customer support?
Yes. Gmail supports delegated access, and Google Groups can also be configured as a collaborative inbox. For ticket assignment, statuses, priorities, and internal notes, connect a Google Workspace mailbox to Deskhero.
Can several Users work from one Gmail support address in Deskhero?
Yes. Connect the address to a Deskhero group. Incoming messages become tickets that Users can assign, prioritize, tag, and discuss with private notes.
Will customers still see our Gmail or Google Workspace address?
Yes. With a connected Gmail or Google Workspace mailbox, replies are sent from your existing address.
Do we need to migrate historical email before starting?
No. You can connect the current mailbox without migrating historical mail. A one-time sent-mail import is available if you want to bring in prior knowledge.
Where do I add a Gmail delegate?
On a computer, open Gmail, select See all settings, then open Accounts and Import. In Grant access to your account, select Add another account and send the invitation.
How does a User open a delegated Gmail mailbox?
After accepting the invitation, the User signs in to Gmail and opens the profile menu. The delegated account appears there and opens in a new tab.
Does Deskhero configure Gmail delegation?
No. Gmail delegation is configured in Google. Deskhero connects the mailbox through OAuth and adds a shared support workflow around incoming email.
Try Deskhero free for 30 days
No credit card needed. Connect your mailbox and go live in minutes.
Start your free trial