Deskhero: Microsoft Helpdesk Software That Works With Outlook

Connect a Microsoft 365 or Outlook mailbox to Deskhero. Incoming email becomes tickets, Users work together in a shared inbox, and replies come from your own address.

Start your free trial

The problem

Support requests are mixed with everyday email, so ownership is hard to see.

Several people can open the same message without knowing who will reply.

Customers expect replies from the address they already know.

How it works

Turn email into tickets. Connect your Microsoft 365 or Outlook mailbox with OAuth. New messages become tickets in a shared inbox, including messages sent to a supported shared mailbox. Read more
Organize every request. Assign tickets to Users or groups. Set statuses, priorities, and tags, then add internal notes and @mentions when a request needs input from someone else. Read more
Reply from your own address. Send replies from Deskhero or your connected mailbox. Two-way sync keeps Microsoft 365 and Deskhero aligned, while customers continue to see your company address. Read more

What you get on every plan

One shared inbox for Outlook support

Give your team a clear view of incoming requests. Assignment, groups, statuses, priorities, tags, internal notes, @mentions, notifications, forwarding, and ticket merging keep work organized.

Read about One shared inbox for Outlook support

AI drafts that Users review

Deskhero suggests replies from your workspace knowledge, including approved FAQ content, internal knowledge, website pages, previous tickets, and attachments. Users review and send every draft.

Read about AI drafts that Users review

Rules for routine triage

Run automation rules when new tickets arrive. Match on requester, subject, message, or language, then assign, tag, prioritize, update status, or delete the ticket. Changes are logged on the ticket.

Read about Rules for routine triage

Service targets in the same workspace

Set first-reply and resolution targets with weekly business-hour schedules. View SLA status in ticket lists, filters, alerts, and the dashboard.

Read about Service targets in the same workspace

Connect your platform

Connect Microsoft 365. Authorize the mailbox with Microsoft OAuth. Deskhero supports individual Outlook mailboxes and Microsoft 365 shared mailboxes. Step-by-step guide
Choose the destination group. Route the mailbox into the group that should handle its tickets. Users can then assign, prioritize, and discuss each request in the shared inbox.
Start handling new email. New messages become tickets. Reply from Deskhero while keeping your existing company address, with no historical email migration required.

Pricing

Choose a plan based on your ticket volume and mailbox needs. Core helpdesk and AI features are included on every plan.

Small

$29.85 per month

3 Users included, then $9.95 per additional User. 500 tickets, 1 mailbox, 50 knowledge base articles and 500 chat-bot sessions a month.

Medium (popular)

$44.85 per month

3 Users included, then $14.95 per additional User. 5 000 tickets, 3 mailboxes, 500 knowledge base articles and 2 000 chat-bot sessions a month.

Large

$89.85 per month

3 Users included, then $29.95 per additional User. 10 000 tickets, 5 mailboxes, 5 000 knowledge base articles and 5 000 chat-bot sessions a month.

Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.

What our users say

Thanks for the updated two-way email sync! It was a game-changer for us since we now can answer emails on the go using the regular iPhone app
Simon Johansson, Travel Support

Frequently asked questions

What is a Microsoft 365 ticketing system?

It turns incoming Microsoft 365 email into trackable tickets. Deskhero adds assignment, groups, statuses, priorities, tags, internal notes, and notifications around the mailbox.

Can Deskhero work as an Outlook ticketing system?

Yes. Connect an Outlook mailbox with OAuth, and incoming messages become tickets. Replies are sent from your existing address and stay in sync with Microsoft 365.

Can several Users handle one support mailbox?

Yes. Users work from the same shared inbox and can assign tickets, add private notes, mention colleagues, and merge related tickets.

Can Deskhero suggest replies to Outlook tickets?

Yes. Deskhero drafts answers from your workspace knowledge and can read supported attachments for context. A User reviews and sends each draft.

Does Deskhero support Microsoft 365 shared mailboxes?

Yes. You can connect Microsoft 365 shared mailboxes such as support@ or info@ and route incoming messages into a Deskhero group. The account you connect with needs Full Access and Send As permission on the shared mailbox, which a Microsoft 365 admin can grant.

Do replies still come from our Outlook address?

Yes. Replies use your connected company address, so customers can continue the conversation by email.

Do we need to migrate our historical Outlook email?

No. You can connect your existing address and start handling new messages in Deskhero. You can also import sent email from Microsoft 365 as knowledge, so AI drafts learn from your past replies.

Try Deskhero free for 30 days

No credit card needed. Connect your mailbox and go live in minutes.