A Kundo Alternative for Mailbox-First Support

Compare Deskhero and Kundo across email ticketing, AI reply drafts, collaboration, self-service, and buying paths.

Why teams switch from Kundo to Deskhero

Keep your support address

Connect Gmail, Google Workspace, or Microsoft 365 with OAuth. Incoming mail becomes tickets, and replies are sent from your own address.

Review every AI draft

Deskhero drafts replies from your workspace knowledge and ticket context. Users review and send, so your team stays in control.

Start without moving old mail

Connect your current mailbox and start handling new messages as tickets. You do not need to migrate historical mail before going live.

Coordinate one shared inbox

Assign tickets, organize work with groups, and use statuses, priorities, tags, internal notes, and mentions to keep ownership clear.

Deskhero vs Kundo at a glance

Feature	Deskhero	Kundo
Product focus	Mailbox-first helpdesk for small and mid-sized support teams.	All-in-one customer service combining ticketing and self-service. source
Support channels	Email, embedded contact forms, and an FAQ-grounded AI chat-bot create tickets.	Omnichannel ticketing across Facebook, Instagram, email, phone, and live chat. source
AI reply support	Drafts use workspace knowledge and attachments. Users review and send.	Its AI assistant suggests knowledge articles and generated responses. source
Team collaboration	Assignment, groups, tags, internal notes, mentions, forwarding, and ticket merging.	Request help, share internal comments, and collaborate in real-time. source
Self-service knowledge	An approved public FAQ powers the AI chat-bot and opt-in email auto-replies.	A Help Center and searchable knowledge base let customers find answers and contact support. source
Buying path	Published monthly pricing with a direct sign-up path.	Pricing is adjusted based on Users, volume, and selected features after a demo. source

How to move from Kundo to Deskhero

Connect your Gmail, Google Workspace, or Microsoft 365 mailbox with OAuth. You can also use forwarding for another domain.
Invite Users, create groups, and set up assignment, statuses, priorities, and tags for your workflow.
Keep historical mail where it is. Start handling new incoming messages as tickets from your existing address.
Add approved FAQ content and internal knowledge, then review AI reply drafts before sending.

Pricing

Compare Deskhero's published monthly options with your expected ticket volume and mailbox needs. Kundo says its pricing varies by Users, volume, and selected features.

Small

$29.85 per month

3 Users included, then $9.95 per additional User. 500 tickets, 1 mailbox, 50 knowledge base articles and 500 chat-bot sessions a month.

Medium (popular)

$44.85 per month

3 Users included, then $14.95 per additional User. 5 000 tickets, 3 mailboxes, 500 knowledge base articles and 2 000 chat-bot sessions a month.

Large

$89.85 per month

3 Users included, then $29.95 per additional User. 10 000 tickets, 5 mailboxes, 5 000 knowledge base articles and 5 000 chat-bot sessions a month.

Every paid plan includes AI-suggested answers, attachment reading, AI chat-bot, public FAQ, auto-replies, Statistics, Insights, SLA policies, Shopify customer card, notifications and @mentions, ticket forwarding, multilingual conversations, SSO (Google and Microsoft) and API access. Prices in USD per month. Start with a 30-day free trial, no credit card needed.

Frequently asked questions

Is Deskhero a Kundo alternative for email support?

Yes. Deskhero turns your existing mailbox into a shared helpdesk with ticket assignment, groups, statuses, priorities, tags, internal notes, and AI reply drafts.

Does Deskhero connect to Google and Microsoft mailboxes?

Yes. Connect Gmail, Google Workspace, Microsoft 365, or Outlook with OAuth and full two-way sync. Replies are sent from your own address.

How does Deskhero create AI reply drafts?

Drafts use your workspace knowledge, including approved FAQ content, internal knowledge, website pages, previous tickets, and attachments. Users review and send every draft.

Can Deskhero handle questions beyond email?

Email is the core channel. Embedded contact forms and an FAQ-grounded AI chat-bot can also answer or create tickets for your team.

Try Deskhero free for 30 days

No credit card needed. Connect your mailbox and go live in minutes.

Start your free trial